Customer Service Manager
KuCoin ExchangeKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaan2+ years of working experience in crypto currency industry, plus management skills. Proficient in Mandarin to effectively communicate with clients. Bachelor's degree or above in related field. Patient, detail-oriented, with strong communication and coordination abilities. Strong team player who can adapt to the fast-paced industry easily. Acceptable to work on scheduled shifts, five days a week. Strong problem‑solving and decision‑making abilities, able to handle complex situations under pressure. Competitive pay package (basic salary + transport allowance + meal allowance + annual bonus). Excellent growth and advancement opportunities : support, skill development, coaching, and training program. Employee engagement, recognition, and appreciation program. Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and other benefits. Team building events. Seniority level : Mid–Senior level Employment type : Full‑time Job function : Business Development, Consulting, and Product Management Industries : Business Consulting and Services
Direct message the job poster from KuCoin Exchange.
Customer Service Lead – Operations, SG Marketplace
Responsibilities
- Lead and coordinate the daily work of the customer service team, provide guidance, training, optimize processes, establish evaluation criteria, and improve customer service efficiency and quality. Provide clear solutions for complex problems.
- Collaborate with the customer service quality control team, conduct knowledge training, handle complaints, and complete other important tasks.
- Maintain good communication with relevant departments, ensure smooth business implementation.
- Assist department leaders in making decisions, executing specific plans, achieving team goals.
- Help employees develop career plans, increase employee satisfaction, guide the creation of a positive work atmosphere, and cultivate team cohesion.
- Complete other tasks assigned by director.
Qualifications
Benefits
Job Details
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Buat amaran kerja untuk carian ini
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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