IT SpecialistVADS Business Process Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia
IT Specialist
VADS Business Process Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaanAbility to propose solutions / workarounds Understanding customer journey & omnichannel experience Pre‑sales demos & stakeholder engagement User training & post‑implementation support Clear documentation & system architecture explanation Fast learner, able to work independently 3–5 years deploying telephony / contact centre solutions Strong knowledge of cloud telephony, SIP, SBC & IVR flows Experience with Zoom CC, Ameyo, CT Apps, Webex, etc. Familiar with PDQ Deploy, AD, MFA, endpoint security REST API, JSON, Postman / Swagger Integration across telephony, CRM & chatbot systems Able to design telephony solutions & workarounds Strong problem‑solving & contact centre architecture knowledge Pre‑sales demos & solution walkthroughs User training after deployment Good documentation & configuration management Self‑driven and able to work with minimal supervision Mid‑Senior level Full‑time Information Technology Industries : Technology, Information and Internet
Manager, Contact Center Applications, Section Technology Architecture & Management
Job Application 1 : Technical Solution & Support Specialist – Contact Centre CRM Application
We are seeking a Technical Specialist / System Administrator (3–5 years exp.) to manage and deploy projects across CRM, omnichannel, chatbots, sales / marketing, and ITSM platforms such as Freshworks, 8x8, and Konnect Insights.
You will support both pre‑sales and post‑sales activities, including demos, technical proposals, integrations, and end‑user training.
Technical Skills
- 3–5 years experience with CRM / omnichannel / chatbot / ITSM deployment
- Strong understanding of SaaS & cloud applications
- REST API, JSON, Postman / Swagger
- Basic chatbot flow design
- Experience integrating CRM, email, mobile app, and social media systems
Functional Skills
Job Application 2 : Technical Solution & Support Specialist - Contact Centre Telephony Application
We are hiring a Technical Specialist (3–5 years exp.) to manage, configure, and deploy telephony and contact centre solutions using Zoom, Ameyo, CT Apps, Webex, Teams, and similar platforms.
The role includes telephony infrastructure support, security tools management, pre‑sales demos, and user onboarding.
Technical Skills
Functional Skills
Seniority Level
Employment Type
Job Function
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