Tidak lagi menerima permohonan
){kind=logo}
Senior Store Manager (F88)
Sephora Malaysia ( Beauty In Motion Sdn Bhd )Kuala Lumpur, Kuala Lumpur, Malaysia6 hari lalu
Penerangan pekerjaanObjective Drive sales performance to consistently achieve overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability Regularly and effectively communicate store sales plan objectives through positive coaching and enthusiastic leadership Ensure the team is updated with key business initiatives such as marketing, public relations, CRM, merchandise, key product launches, brand promotions and incentives Analyse monthly store performance, reporting current business trend to cover every aspect of the business including competitor performance and propose business strategy plan to optimize sales Work with Marketing and Category to implement productive sales events in store and analyse post-event productivity after every event Do quarterly analysis on productivity of product category and brand performance against LY and work out action plans with Category for non-performers Proactive planning for all major events (CRM sales, Black Friday, Christmas) to ensure sales growth against LY and to initiate meetings with concerned departments to ensure smooth execution Be operationally hands on, working with the team on the sales floor to achieve KPIs set. Manage the store P&L with the Head of Retail to ensure sales operations expenses are maintained at the optimal level Monthly analysis of Store P&L including shrinkage and operating expenses to propose action plans for areas of improvement. Build and nurture strong relationships with loyal customers Drives new members recruitment (CRM) to achieve the KPI set Coordinate with SG CRM team to ensure the smooth implementation of Sephora’s CRM activities Manage and resolve any customer’s feedback within stipulated timeline Ensure that every team member is trained and applies the Mystery Shopper standards consistently Follow-up on monthly Love Meter results and implements action plans to answer specific areas of improvement Motivates the team and ensures the team is dedicated to always offer the best customer service Makes continuous efforts to improve checkout efficiency and customer satisfaction by working closely with Assistant Operations Manager on implementation of POS system productivity initiatives as well as ensuring the optimal cashier team rostering according to business activity and use of mobile POS. Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches Monitor the stock inventory process to minimise shrinkage and accuracy in stock management; stock room is according to Sephora’s guidelines and standards Monthly follow up with Supply Chain on stock day, stock ageing and return situation and execute action plans for overstocked, understock and OOS items Ensure proper execution of periodic cycle counts and annual stock count for flagship store Oversee and ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements Oversee and ensure that the operational basics of the store are observed in terms of cleanliness, presence of price tags, full replenishment and neat arrangement of products on shelves and drawers. Train staff and enforce Sephora’s cash handling and shortage prevention procedures Ensure that store funds and deposits are maintained in accordance with Sephora’s policies Conduct periodic checks on discount reports to ensure proper control of unauthorized discounts that will affect store margin Lead cross function initiative to proactively detect and prevent irregularities from occurring Ensure communication within Weekly Task management on CONNECT Platform is disseminated to the team and require actions are implemented and follow through Ensure store compliance with Sephora audit processes and requirements by conducting monthly audit checks Conduct performance review of service providers in store (e.g. Cleaning Company and Security Company) to ensure optimal level of service and give feedback on areas of improvement Lead the store walk for all store visits at flagship store Any ad hoc duties assigned Work with HR department to recruit and select a superior and equitable workforce Manage and support employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation Ensure all new employees are trained and updated with the store operating procedures Work with the training department on training plans and objectives for the store team Work with training department to execute and support them in their career development Ensure the use of task chart to align knowledge and skill sets for all positions Work with Head of Retail on individual and store objectives / KPIs by fully embedding Client Experience Leadership (CEL) in the team Identify poor performance issues and work with HR Department on any disciplinary matters Conduct annual, half yearly and quarterly individual performance review with the Store team Provide constructive feedback and constantly provide coaching to the team for improvement by adopting BA Productivity Dashboard Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources Demonstrate the Sephora DNA to inspire and motivate the team Create a pleasant and exciting environment with great team spirit Minimum of 6 – 8 years’ experience in store operations or sales management of which 3 years in running a large store format, flagship store or multiple stores with large headcounts Proven track record in sales generation, managing the achievement of sales result and profitability targets Has the ability to inspire trust, integrity, strong influence and relationship-building skills to manage the various stakeholders Dynamic team player with ability to positively motivate staff and network locally, regionally and global to build relationships Superior communication and interpersonal skills using positive leadership models Proficiency with Microsoft Office Applications Familiar with TP.NET - Point of Sales System and HAS - Client Tracking Systems The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with. The learning . We invest heavily in training for our leaders and store associates. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills. The culture . As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
Sephora Malaysia (Beauty In Motion Sdn Bhd) 4.2 40 reviews
- View all jobs
Add expected salary to your profile for insights
Sephora , a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing and operates more than two thousand points of sale across the Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.
Sephora SEA’s retail activity spans over seven countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia and New Zealand) with 50+ stores and boasts global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore. Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.
Sephora Malaysia is looking to recruit a Senior Store Manager to be based at the flagship F88 store, Kuala Lumpur.
The Flagship Senior Store Manager will be responsible for the flagship store management by efficiently leading a team of more than 40 headcounts and has the entrepreneurial spirit to develop and spearhead strategies that ensure the success of F88 store’s business.
He / She will create an addictive experience for our customers’ excelling through various service innovations and operational excellence.
He / She will be a dynamic, attentive and inspiring leader who has mastered relationship building with stakeholders; someone who mentors and coaches the team, plays as a team, a coach while setting expectations for unsurpassed customer service.
Responsibilities
SALES MANAGEMENT
CUSTOMER SERVICE AND CHECKOUT EFFICIENCY
MERCHANDISING & STOCK MANAGEMENT
CASH & TILL MANAGEMENT
OTHERS
PEOPLE MANAGEMENT
RECRUITMENT & RETENTION
TRAIN AND DEVELOP
PERFORMANCE MANAGEMENT
ORGANIZE AND ANIMATE
While at Sephora, you’ll enjoy…
Unlock job insights
Salary match Number of applicants Skills match
Retail & Consumer Products 101-1,000 employees
Sephora, a division of LVMH – Moët Hennessy Louis Vuitton, an international luxury leader.
Founded in 1969, Sephora is a global leader in beauty retailing and operates successfully in more than two thousand points of sale across the Americas, Europe, Middle East and Asia.
With a vision of making Sephora the most loved beauty community in the world, it aims to transform the beauty shopping experience through strong relationships with customers, brands and products, unexpected concepts, and a non-conformist attitude.
Sephora South East Asia's (SEA) retail activity spans across seven countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia, New Zealand) with 50+ stores and boasts global flagships such as Ion in Singapore and Pitt Street in Sydney. Its digital activities span over eight countries, including the Philippines, New Zealand and Hong Kong. An employer with more than 1,000 employees, Sephora SEA continues to experience rapid growth in the region with many more stores and countries to come.
Be careful : This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information. Learn how to protect yourself. Report this job ad.
What can I earn as a Retail Store Manager
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Store Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Store Manager I Massimo Dutti
Al-FuttaimKuala Lumpur, Kuala Lumpur, Malaysia An established fashion group that has acquired the exclusive retail rights to operate stores for top fashion brand-names including ZARA, Massimo Dutti and Pull & Bear is seeking to hire top talents...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Store Manager | Massimo Dutti Pavilion
Al-FuttaimKuala Lumpur, Kuala Lumpur, Malaysia Be among the first 25 applicants.Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Store Manager (F88)
SEPHORAKuala Lumpur, Kuala Lumpur, Malaysia SEPHORA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing.
It successfully operates more than ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Store Manager_AT Velocity
Samsonite Group APAC & Middle EastKuala Lumpur, Kuala Lumpur, Malaysia Store Manager_AT Velocity role at Samsonite Group APAC & Middle East.Join to apply for the Store Manager_AT Velocity role at Samsonite Group APAC & Middle East.
Samsonite is the worldwide leader in ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Store Manager
BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia Lead, motivate, and develop the store team to achieve sales and operational excellence.Drive key performance metrics including sales targets, conversion rates, and customer satisfaction.Oversee dai...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Store Manager
CH Carolina HerreraKuala Lumpur, Kuala Lumpur, Malaysia KPI´s, and ensuring maintenance of the qualitative objectives set for the Sales point.Leading an enthusiastic and experienced team, the Store Manager will be in charge of : .Achieving and exceeding a...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
- Dinaikkan pangkat
Store Manager - Aveda (Sunway Pyramid / KLCC)
LUXASIASubang Jaya, Selangor, Malaysia LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific.Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
MAL | Store Manager | Full Time | Bukit Tinggi
Lovisa Pty LtdKlang City, Selangor, Malaysia MAL | Store Manager | Full Time | Bukit Tinggi – Join Lovisa Pty Ltd as a Store Manager to lead a high-energy team, drive results, and deliver exceptional customer experiences in a fast-paced retai...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
- Dinaikkan pangkat
Store Manager (Sunway Pyramid)
Love, BonitoPetaling Jaya, Selangor, Malaysia We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region.Founded in 2010, we have grown to 250 people strong, proudly headquartered in Sing...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Store Manager (Sunway Pyramid)
LoveBonito Singapore Pte LtdSubang Jaya City Council, Selangor, Malaysia We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region.Founded in 2010, we have grown to 250 people strong, proudly headquartered in Sing...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Store Manager - Aveda (Sunway Pyramid / KLCC)
Luxasia GroupKuala Lumpur, Kuala Lumpur, Malaysia LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific.Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Assistant Store Manager I ZARA
Al-FuttaimKuala Lumpur, Kuala Lumpur, Malaysia An established fashion group that has acquired the exclusive retail rights to operate stores for top fashion brand-names including ZARA, Massimo Dutti and Pull & Bear is seeking to hire top talents...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Store Manager (Beauty)
Michael PageKuala Lumpur, Kuala Lumpur, Malaysia Michael Page Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Lead, coach, and motivate the store team to achieve sales targets and deliver outstanding customer service.Drive key retail KP...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
- Dinaikkan pangkat
Store Manager (Sunway Pyramid)
LoveSubang Jaya City Council, Selangor, Malaysia We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region.Founded in 2010, we have grown to 250 people strong, proudly headquartered in Sing...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Store Manager
Darry RingKuala Lumpur, Kuala Lumpur, Malaysia Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.DarryRing is the world’s jewelry brand dedicated exclusively to the expression of true love.Its jewelr...Tunjukkan lagiKemas kini terakhir: 18 jam yang lalu
- Dinaikkan pangkat
Store Manager
POP MARTKuala Lumpur, Kuala Lumpur, Malaysia POP MART, Federal Territory of Kuala Lumpur, Malaysia.POP MART, founded in 2010 (SEHK : 9992), is a market-leading entertainment company and a global champion of designer toy culture.Through global ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
BALENCIAGA Store Manager (Gardens)
Balenciaga S.A.Kuala Lumpur, Kuala Lumpur, Malaysia Cristóbal Balenciaga founded the House in 1917 in his home of Spain.In 1937, he established the brand in Paris, designing its collections there until 1968.
Cristóbal Balenciaga had a reputation as a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Store Manager | Sun & Sands Sports | Klang Valley
GMGKuala Lumpur, Kuala Lumpur, Malaysia Store Manager | Sun & Sands Sports | Klang Valley.Federal Territory of Kuala Lumpur, Malaysia.You’ll be the driving force behind the store’s performance — leading a big team, inspiring service exce...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
- Dinaikkan pangkat
Store Manager_KL
Tumi Holdings IncKuala Lumpur, Kuala Lumpur, Malaysia Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of Conversion rate, AUR, UPT and Client Data Capture.
Lead by example and have an ability to influenc...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Store Manager
LC WaikikiKuala Lumpur, Kuala Lumpur, Malaysia LC Waikiki Retail Company is a leading fashion retail company with a turnover of $3 billion.LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrel...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu