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Store Manager | Massimo Dutti Pavilion
Al-FuttaimKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanDelivers stores standards and implements events with impact and commercial focus. Challenges direct reports on presentation of product and ensures business policies and seasonal launches are delivered in line with the brand principal guidelines. Ensures VM elements highlight the merchandise throughout the store to create customer awareness of our different lines. Consistently seeks to benchmark own standards with peer stores and competitors and looks for ways to create an aspirational shopping environment for the customer keeping in line with brand principals. Ensure following SOP in all matters related to stock management like, shipment receiving, cycle count, transfer between stores, devo returns, damaged items and withdrawals from shop floor emails, etc. and to communicate with concerned department. Ensure proper cover for OPS team for better replenishment of best sellers on shop floor, as well communicating with Commercial and Merchandiser to ensure receiving of best sellers regularly. Regularly reviews top and bottom selling lines with direct reports to ensure store is carrying correct options to maximize sales. Regularly reviews stock management process and stockholding areas with direct reports and operations team to identify areas of risk and initiate action. Actively demonstrates and role models service – Doing the right thing generating excitement and commitment to service. Respond to customer complaints considering that satisfying customer is a top priority. Listens to and actively seeks feedback from customers on service standards in their store uses the information to drive improvement. Drives the internal assessment process for ensuring service standards are driven on a daily basis and walk and talk service at every opportunity. Ensures that service training is an integral part of training from induction through to existing staff to ensure all employees are trained to the highest standards and are clear on the customer and business expectations. Analyses Mystery Shop report to identify areas for improvement and implements an action plan. Demonstrates an understanding of store themes at BU level and challenges direct reports to drive improvement. Regularly recognizing excellent service in store on a regular basis supported by clear communication. Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained. Ensures employees are knowledgeable and always updated on SOPs. Implements store self-assessment audits / reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered. Delivers a safe and legally complaint store trading environment for customers and employees by ensuring that there is a weekly review with the Health and Safety officer to identify risks and drive an action plan. Works to ensure any store maintenance issues are reported correctly and resolved quickly to the company standard required, escalating as appropriate. Cleaning contractors are regularly reviewed to ensure they are delivering to brand cleaning specifications and escalate risks appropriately. Ensures that all the section managers are trained and able to carry out the duty manager role / key holder role and manage major incidents competently. Ensure that all cashiers understand and adhere to the cash management procedures. Possess high integrity and adheres to cash and security procedures with all security log forms populated truthfully. Carry out routine checks on stockroom and shop floor and look for loose alarms. Check TGT after every stock take and take note of the items that might be due to theft. Deploy staffs on those zone areas and take precaution on those items. Be vigilant and look out for shoplifters or anything that is out of the norm. Implements company policies and processes for managing absence, leave, addressing disciplinary issues and support the management team. Demonstrates an understanding of the HR policies to drive improvement in employee’s behaviour & outcome. Working with HRBP to develop a robust succession plan at all levels within the store that supports the regional succession plan. Focus on recruitment as strategic process to bring in candidates with right attitude, partner with recruitment team to have a pipeline of candidates to maintain FTE levels. Engages with the employees on a regular basis to build a strong working partnership that promotes good communication and involvement throughout the store. Reviews and identifies the key learning’s from the survey in conjunction with Store Management team to create a robust action plan that drives improvement. Demonstrates all aspects of performance & development management, career and succession planning. Ensures that all direct reports have SMART objectives and an individual development plan which are reviewed in line with the business performance management cycle. Partners with HRBP to ensure staff completes required trainings through a Training Calendar and ensures reporting of training activity as required. Drives a regular pattern in recognizing and rewarding success across the store formally and informally. Deliver an efficient use of FTE in the store which is comparable to MPC to Sales ratio and productivity. Challenges teams to deliver shrinkage targets through accurate management of all stock systems and people processes. Creates a robust Cost Improvement action plan for their store which looks for opportunities to drive improvement. Graduate Degree Motivated and can work towards set targets and KPI's Experience with and passion for fashion brands Commercial Acumen Strong leadership and customer management abilities Excellent communication and interpersonal skills Minimum Experience : +8 years of relevant experience Job-Specific Skills : Ability to demonstrate critical thinking and problem-solving skills as well as good organizational, management, communication and sales skills Competitive compensation package Fun and dynamic work environment Steep learning curve Career growth and development opportunities A vibrant and international team with diverse backgrounds
1 day ago Be among the first 25 applicants
Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.
Structured into five operating divisions; automotive, financial services, real estate, health, retail including M&S brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.
Al-Futtaim’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit :
About the Role
The Store Manager is responsible for consistent operational excellence in the store and has full P&L responsibility and ensures Brand compliance for the store. He / She creates a working environment which encourages Brand values, teamwork and delivery of the results and exceptional customer service.
What you will do
SALES
- Lead by example in customer service, greet customer and give assistance and make sure standards are followed to reflect a strong image for our brands and company.
- Reviews and analyses sales figures to identify opportunities to develop and drive sales performance at department and BU level.
- Challenges the team to improve performance compared to business and shape of chain using relevant retail metrics.
- Engages with relevant department colleagues to enlist support for local opportunities that deliver sales growth for the store.
- Analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level.
- Demonstrates an understanding of the customer and challenges their team to drive conversion, average basket, UPT and maximize sales.
- Scheduling and daily planning for store cover, based on sales trend / week and hours / day.
Commercial & Visual
Stock Management
SERVICE
Service Standards
Service Measurements
STANDARDS
Compliance
Health & Safety
Duty Management
LOSS & PREVENTION
PEOPLE
People policies and Process
Voice of Employee
Performance Development (PDR)
COSTS CONTROL
Profitability
Required Skills to be successful
What we have to offer
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Sales and Strategy / Planning
Industries
Retail
Referrals increase your chances of interviewing at Al-Futtaim by 2x
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