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Relationship Manager (Nationwide)

Relationship Manager (Nationwide)

AFFIN GroupJohorMalaysia, Johor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Relationship Manager (Nationwide) – AFFIN Group

Job Purpose

  • Account Profitability

Maximise earnings potential and revenue of relationship.

  • Review and monitor performance of accounts.

    • Responsibilities

  • Service Management

    • Ensure promptness and quality of credit processing.

  • Monitor overdue accounts and undertake prompt measures to prevent NPLs.
  • Provide customer level information to relevant parties within the Bank.
  • Facilitate the drawdown of facilities.
  • Client Relationship Management

    • Support, identify, solicit and establish a high value client base.

  • Accountable for customer relationship and customer interface.
  • Operations Management

    • Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.

  • Coordinate and / or liaise with branches / head office departments to maximize process efficiency and customer satisfaction.
  • Additional Responsibilities

    • Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines / Manual for the Business Centre (BC).

  • Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
  • Champion Operational Risk Management (ORM) activities in the Business Unit.
  • Liaise with Group Operational Risk Management (GORM) on ORM activities.
  • Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance (SNC) events) via Loss Event Database (LED) in timely manner.
  • Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.
  • Undertake additional responsibilities assigned by immediate superior as and when required
  • Act as the Backup BCP / DRP Coordinator for Business Contingency Plan for the Business Centre

    • Job Requirements

  • Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.
  • Experienced in marketing and credit processing.
  • Strong command of Bahasa Malaysia and English, both oral and written.
  • Good public speaking and presentation skills.
  • Overall Bank’s Credit, Operations and Product knowledge.
  • Keep abreast with SME issues, policies and trends in the country.
  • Basic business acumen and industry knowledge.

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Sales and Business Development

    • Industries

  • Banking

    • #J-18808-Ljbffr

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