Collections Specialist Backoffice

Overview

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Process manual work lists referral and closure (investigate, identify, and provide recommendations / feedback) according to operation guidelines.
• Process Credit balance and action the necessary for cancelled derogatory accounts.
• Provide accurate and timely responses to Internal Amex, outside agencies inquiries, cancelled card members and Debt Purchasers via email.
• Respond to all incoming correspondence as outlined in the operation guidelines.
• Update financial adjustments accurately within designated timeframes to the correct ledgers.
• Understand and follow market specific local law requirements in each case handling.
• Achieve an accuracy score of 96% or greater through the Quality Assurance assessment process each month.
• Upon request, action other collections related tasks and projects as and when required.

Minimum Qualifications

Benefits

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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