Assistant Sales Manager / Sales Manager

Basic job purpose :

The key objective is to grow incremental and new sales for the business while simultaneously reducing customer turnover.

Roles & responsibilities :

• Responsible for Goverment Room & Event Sales Segment for the hotel.
• Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent Hotels in various events and exhibition.
• Promptly qualifies all sales leads. Responds within 24 hours to all inquiries, leads and correspondence from prospects, customers and referral.
• Effectively plan calls, maintenance of existing accounts while focusing on new accounts to increase the overall customer base.
• Adequately services all accounts as assigned by the DOS / DOBD. Sales calls required by the Sales Manager are a minimum of 25 per week.
• Increase sales to meet or exceed all established sales goals as outlined in the marketing plan.
• Follow up and carries out all established office policies and procedures. Properly maintains all files and accounts to established guidelines (follow up system).
• Maintains a professional appearance in accordance to the guidelines set by the hotel.
• Reacts promptly to requests by the SGM / DOBD for reports and other assignments by their given due dates.
• To attend business related functions within your area of responsibility.
• To understand & adhere to the Quality Service Standards (QSS) set by the hotel.
• To perform any other duties as assigned by the Management from time to time.
• Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.

Skills & experience :

Job Type : Full-time

Pay : From RM4,000.00 per month

Benefits :

Application Question(s) :

Education :

Experience :

Work Location : In person