Head of Continuous Improvement, Malaysia

Head of Continuous Improvement, Malaysia

This is a Continuous Improvement leadership role reporting to the Head of Operations Excellence. The role is to provide proactive leadership to successfully deploy agreed continuous improvement frameworks and initiatives ensuring compliance with business mandated processes. Implement XSITE, Operations Standards, and labor management tools. Conduct improvement studies, train on Lean / CI tools and methodologies, and collaborate cross-functionally. You will also manage complex CI projects and build strong rapport within the organization.

2.0 Job Responsibilities

• Provide leadership to the CI team and ensure governance of all Continuous Improvement initiatives within the area of responsibility.
• Drive initiatives across Operations Standards in Health and Safety, 5S and visual management, Performance Management, Process Management, Business Continuity and Continuous Improvement.
• Design and deliver effective training for LEAN tools and methods including 5S, A3 Problem Solving (PDCA / DMAIC), Value Stream Mapping, and basic Lean introduction.
• Serve as a subject matter expert and lead CI workshops on business processes (CL / Warehousing), Inventory Slotting projects (ABC Analysis), A3 Problem Solving and Value Stream Mapping (VSM), Process Mapping, Root Cause Analysis, FMEA, and 8D Problem Solving.
• Lead and implement operational improvement initiatives focused on enhancing productivity, identifying, and eliminating waste at the operational level.
• Foster a culture of continuous improvement by ensuring follow-up on ongoing initiatives and maintaining strong relationships with the Operations team. Actively support Lean activities and CI initiatives.
• Provide strategic guidance on site CI project submissions and advise on Lean tools and strategies to address operational challenges.
• Maintain a systematic training and coaching approach to support resources achieve higher skills, capabilities, competencies and expertise within suitable and achievable timeframes.
• Develop and implement key metrics and initiatives to monitor and reduce non-added value tasks and deviations from standard processes. Track performance metrics and measurements related to the CI / OE Scorecard and KPIs.
• Manage all aspects of complex Continuous Improvement projects from identification of improvement areas, execution of problem solving, prioritizing solutions, testing, hand-over, tracking & reporting out benefits.
• University or Polytechnic graduate in Logistics and Supply Chain, Industrial Engineering, Business Management or from a relevant technical field.
• At least 8 years CI experience in logistics / 3PL, with Lean expertise in warehouse / shop floor environment and digitalization knowledge.
• A minimum of 5 years’ experience running complex Logistics Operations, 3PL and supply chain industry in a leadership capacity, including P&L accountability.
• LEAN Six Sigma certification (minimally Green or Black Belt) and Project Management (PMP Certified).
• Advance proficiency in LEAN methodologies and tools (e.g. 5S, A3, PDCA, Value Steam Mapping, Ishikawa Diagram, FMEA, Root cause analysis etc).
• Advance proficiency in Microsoft Office Suite (e.g. Excel, Powerpoint, Power BI, Power Apps etc).
• Excellent facilitation, moderation, and training skills; possess strong persuasive skills when presenting proposed solutions to stakeholders.
• Self-starter with a positive attitude to overcome problems effectively and able to work under their initiative with minimal supervision.
• Willing to travel interstate & / or overseas on projects as required for agreed durations.

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