Digital Media Agency Account Manager

Job Title : Digital Marketing Media Agency Account Manager

Position Overview :

The Digital Marketing Media Agency Account Manager is responsible for managing a portfolio of SME client accounts, ensuring exceptional service across all digital channels (SEM, SEO, Meta / paid social), and driving campaign effectiveness, upselling, and actionable reporting. This role is the primary touchpoint for client communications, campaign optimizations, and the implementation of digital marketing best practices to maximize client satisfaction and agency revenue.

Key Responsibilities :

Client Relationship Management

Serve as the primary point of contact for assigned SME accounts, quickly responding to client queries, feedback, and campaign comments via email, call, or ticketing systems.

• Build, maintain, and grow long-lasting client relationships by understanding their business objectives and aligning digital strategy accordingly.

Campaign Management & Optimization

Cross-Functional Collaboration : Partner with internal teams (performance, creative, data, etc.) to deliver on all aspects of campaign requirements and ensure seamless execution.

Client Comments & Issue Resolution

Address client feedback, questions, and comments regarding campaign performance, deliverables, or strategy in a timely, professional manner.

Upselling & Account Growth

Identify upsell and cross-sell opportunities based on client needs, campaign performance, and new agency offerings.

Required Skills & Qualifications