Delivery Operations Support Manager

Responsibilities

• Contribute and deliver overall strategy to drive growth and capability in the delivery center.
• Support high volume delivery pipeline, scheduling and work with Delivery Head to actively set individual and team targets.
• Collaborate closely with key stakeholders to understand business needs and define IT strategies accordingly.
• Evaluate existing corporate processes to pinpoint areas for improvement and optimization.
• Ensure that teams execute strategic initiatives effectively and efficiently.
• Create and maintain key reports, decks shared with clients and internal stakeholders
• Forecasting, planning, workforce management, bench program, redeployment, re‑tooling, etc.
• Performs Resource Management including supporting Recruitment activities and tasks such as sourcing, interviewing for relevant delivery roles, Capability Planning and forecast as well as driving relative Learning and Development initiatives.
• Assist training and coaching team members to consistently develop leadership and strong customer support
• Ensure that the delivery of new capability is compatible with the realization of benefits and business outcomes
• Compliance to quality processes and existing Quality Management Systems (i.e. CMMI Practices and Delivery Guidelines and Practices) and support certification efforts i.e. CMMI, ISO, etc.

Qualifications

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