Account Management Executive | Mandarin Speaker (Property Industry)

Overview

Company Overview

Our client is a leading real estate agency and advisory firm with a strong global presence, specializing in property sales, project marketing, and investment opportunities.

Responsibilities

• Task Prioritization & Compliance : Prioritize daily work tasks to achieve set objectives. Adhere to Standard Operating Procedures (SOPs) in all operational activities. Monitor, report, and review campaign progress, providing weekly / monthly updates to management.
• Client Relationship & Account Management : Identify and fulfil customer requirements, ensuring timely communication on campaign status and plans. Provide advanced account management support, particularly for Tier 1 / Corporate clients. Maintain accurate data records related to campaign performance and communications. Develop and nurture long-term relationships with potential leads and existing clients.
• Client Onboarding & Marketing Support : Execute onboarding processes for new clients, managing inquiries and requests effectively. Liaise with internal teams to assist overseas clients during onboarding and campaign execution.
• Reporting & Performance Tracking : Generate recurring reports on campaign performance for clients. Follow up with clients on campaign listing performance and propose updated strategies as needed.
• Consumer Verification Calls : Conduct cold / warm calls to verify potential buyer leads from marketing campaigns (e.g., Facebook, company websites). Ensure accuracy of buyer lead information before transferring into the internal system.
• Contract & Renewal Management : Proactively engage with existing clients to discuss renewals before contract expiration. Strengthen client relationships by securing new contract agreements.

Qualifications

Education

Diploma / Degree in Business, Marketing, or related fields (preferred).

Work Experience (Required)

Work Experience (Preferred)

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