Operations Manager (Freight Forwarding)

Overview

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Primary Duties & Responsibilities

• Facilitate teams within the country to identify and remove waste from the business
• Lead change and transformation for improvement of quality and cost to serve
• Enable operational excellence within the country by establishing / providing metrics that drive the desired performance (both internal & external)
• Serve as a change agent responsible for leading the organization into a data driven, team oriented, culture that embraces operational excellence and continuous improvement within a lean environment
• Develops change communications and approaches working with leaders to drive required changes and improvements into the business
• Works with branch managers and branch project champions to drive change management and coaching to supervisors to support daily people and performance management improvement
• Provide change management and leadership skills to the OE project team
• Assist with the management of the company's Chan of Responsibility requirements, including implementation of corrective actions, processes, drive accountability
• Continually seeking out and implementing cost saving initiatives for the operations
• Lead & develop Ops Support team whilst holding the team accountable for operational excellence and continuous improvement.
• To ensure effective structures, roles and capabilities are in place to deliver the needs of the customer today as well as for the future growth and strategy of the business

Skills Essential To The Job

Technical

Business

Human Relations

Essential Personal Attributes

Qualifications Required

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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