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Specialist, Orchestration Client Management
Specialist, Orchestration Client ManagementStandard Chartered • Kuala Lumpur, Kuala Lumpur, Malaysia
Specialist, Orchestration Client Management

Specialist, Orchestration Client Management

Standard Chartered • Kuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Specialist, Orchestration Client Management

Join to apply for the Specialist, Orchestration Client Management role at Standard Chartered

Job Summary

  • Supports the country Client Management teams on client requirements and orchestration across processes and services managed by Client Management.
  • Own and drive execution of processes, working closely with country Client Management, other stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready‑to‑transact as quickly as possible, across both simple and complex cases.
  • Supports the country Client Management and Business on the client portfolio to ensure strong client delivery execution.
  • Ensure alignment amongst the Orchestration Client Management (OCM CoE) team, country Client Management and Business with regular engagement regarding business priorities, issues, and address any gaps.
  • Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.

Responsibilities

  • Act as a service partner, working together with Client Management, RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients.
  • Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.
  • Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
  • Adherence to changes in line with the Client Management and OCM CoE destination model and DOIs.
  • Ensure alignment amongst the Orchestration Client Management (OCM CoE) team, country Client Management and Business with regular engagement regarding business priorities, issues, and address any gaps.
  • Provide quality support to Client Management and Relationship Managers (RM’s) on all documentation related matters.

    • Qualifications

  • Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience.
  • Ability to positively engage and build rapport with stakeholders.
  • Strong writing and presenting skills in English.
  • Problem solver; looks for solutions and finds ways to progress despite blockages.
  • Strong drive to deliver.
  • Has a clear understanding of the client needs and requirements.
  • Ability to work independently without direct supervision and able to cope with pressures from tight deadlines.
  • A team player with good interpersonal skills.
  • Risk & AML certified as stipulated by Bank policy (role based).

    • Technical Competencies

  • Manage Conduct
  • Manage Risk
  • Manage People
  • Operational
  • Process Management
  • Data Conversion and Reporting
  • Business / Product Knowledge

    • Competencies

  • Action Oriented
  • Collaborates
  • Customer Focus
  • Gives Clarity & Guidance
  • Manages Ambiguity
  • Develops Talent
  • Drives Vision & Purpose
  • Nimble Learning
  • Decision Quality
  • Courage
  • Instills Trust
  • Strategic Mindset

    • About Standard Chartered

    We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

    #J-18808-Ljbffr

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