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Head, Digital Banking Investigation & Detection
MaybankShah Alam, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanAt least 10 years working experience covering cyber security, Internet & mobile banking fraud investigation & surveillance, IT risk & governance, IT audit or IT Compliance. In-depth knowledge of the relevant BNM guidelines governing the Internet & mobile banking business, fraud & operations. Experience in identifying and analyzing sources of Internet & mobile fraud, its related risk, and using different approaches & tools to measure & manage risk from external & internal sources. Ability to foster inter-department collaboration; interface, work and communicate closely with other supporting departments within the Bank. Strong sense of urgency, meticulous, excellent multi-tasking, and ability to work under pressure. Ability to work in a fast-paced environment with quick analytical thinking, inquisitive mind to learn, and passion for process improvement. High work ethic and alignment with Maybank core values, especially integrity and teamwork. Good track record, strong communication and interpersonal skills; comfortable dealing with regulators. Strong command of English, both written and spoken. Experience in leading and managing a medium to large team.
Overview
Position focused on managing Internet & mobile banking fraud risk and related concerns, leading evaluation of risk gaps internally and externally within the Bank.
Responsibilities
- Strategically manage the Internet & mobile banking fraud risk & concern by leading, reviewing and evaluating applicable risk, issues, gaps & concern both external & internally within the Bank.
- Ensure all fraud investigation and compliance issues are resolved & addressed within the set SLA & standard.
- Provide assistance, guidance and decision making to staff in solving complex fraud cases & escalations made by customers & the relevant stakeholders (e.g., BNM, PDRM, industry taskforces, other banks).
- Perform in-depth analysis on modus operandi of the Internet & mobile banking fraud and strategically propose risk mitigation actions.
- Ensure any new Internet & mobile banking services proposed & offered by the Bank are properly assessed from the fraud perspective; propose new and strategic solutions and technology recommendations to mitigate risk exposure.
- Comply with internal & external bank policy, rules and regulations and audit requirements (e.g., BNM, PayNet, Group policies).
- Monitor the end-to-end process of all Internet & mobile banking fraud cases.
- Review & update internal operational procedures & process flow.
- Establish SLA for any new / existing process / product related to the department within the bank or with external parties; ensure the SLA includes adequate controls to benefit the department and the bank as a whole.
Qualifications
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Buat amaran kerja untuk carian ini
Digital Banking Banking • Shah Alam, Selangor, Malaysia
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