L1 Service Engineer

Talent Acquisition & Recruiter for Beyondsoft Malaysia

Job Summary

As an L1 Service Engineer, you'll be our frontline tech superhero. You'll tackle a variety of IT challenges, from software glitches to hardware hiccups and network nightmares. Your mission : provide stellar support, guide users through solutions, and keep our clients' IT systems running smoothly. You'll also be our documentation guru and occasionally lend your tech expertise to our sales team.

Responsibilities

Support Role (Primary)

• Be the go-to person for customer support across various channels
• Manage incidents in a timely manner
• Step up to provide coverage & assistance when required
• Aim for first-contact resolutions like a pro
• Master the ticketing system to manage service requests
• Keep client docs up-to-date with your razor-sharp attention to detail
• Monitor and manage the ticket queue like a boss
• Leverage RMM tools for system checks and maintenance
• Provide on-site support when needed (cap optional, but recommended)
• Escalate unresolved issues to Level 2 / Level 3 engineers with detailed documentation

Project Role (Secondary)

Technical Skills and Qualifications

Is This You?

This might not be your cup of tea if you :

Ready to join our tech-savvy crew and make a real impact? Apply now and let's revolutionize Managed IT Services together!

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