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Service Engineer
MindrayKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanEducation : Bachelor degree or above; electronics or biomedical engineering preferred. Experience : More than 3 years of experience as a service engineer. Knowledge and skills : Good teaching and communication skills; good information gathering and analytical ability; comfortable with frequent travel; adaptable to a cross-cultural environment. English : Good written and spoken English. Computer : Familiar with computers and office software. Seniority level : Mid-Senior level Employment type : Full-time Job function : Customer Service Industries : Medical Equipment Manufacturing
Overview
Mindray Service Engineer role located in Kuala Lumpur, Malaysia.
Responsibilities
- Service delivery : Through product training, obtain qualifications, and complete client installation, repair, maintenance and other related work.
- Customer management : Actively visit key customers, understand product and service performance, track and solve abnormal situations and customer needs, assist marketing in carrying out service activities for key customers and key business opportunities, and improve customer satisfaction.
- Channel management : Develop channels and improve the service capabilities of channels by enhancing system construction; monitor service quality and implement improvement plans; provide technical support and training to channels.
- Service revenue : Through channel and client visits, discover and follow up business opportunities; achieve the set annual tasks.
- Platform construction : Assist the company’s functional departments to optimize the platform, including call centers and parts supply.
Qualifications
Benefits
We offer a highly competitive salary plus excellent benefits and opportunities for career enhancement.
Employment details
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