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Senior Change Management Specialist

Senior Change Management Specialist

RHB BankKuala Lumpur, Kuala Lumpur, Malaysia
10 jam yang lalu
Penerangan pekerjaan
  • CRM Platforms Expertise : Proficiency in (or familiar with) CRM systems such as Salesforce, Microsoft Dynamics 365, Zendesk, or similar platforms.
  • Technical Development Skills : Experience (or familiar) with programming languages such as Java, C#, or Python, and familiarity with CRM development tools (e.g., Salesforce Lightning, Dynamics 365 Power Platform).
  • Integration Experience : Knowledge of system integrations (APIs, web services, middleware) between CRM and other platforms (e.g., telephony systems, email management, customer support tools).
  • Data Management : Experience with customer data management, including importing / exporting data, data mapping, and ensuring data quality and compliance.
  • Business Process Understanding : A good understanding of contact centre operations, including workflows related to customer interactions, case management, and agent productivity will be an advantage.
  • Problem-Solving : Ability to troubleshoot issues, identify root causes, and implement effective solutions.

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    Buat amaran kerja untuk carian ini

    Management Change Management • Kuala Lumpur, Kuala Lumpur, Malaysia

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