Integrated Change Management & Communications Specialist

Overview

Integrated Change Management & Communications Specialist role at CelcomDigi. This role supports the adoption of CX initiatives by executing change management tasks and communication plans. You’ll help ensure all customer-facing and internal messages reflect our customer-obsessed vision, brand tone, and strategic goal of being the most trusted brand. You’ll also assist in integrating new processes, technologies, and customer experiences through proactive communication and stakeholder engagement to strengthen our CX culture.

Responsibilities

• Execute and deliver the CX Communication Plan for internal CDzens by producing timely, relevant, and high-quality content that effectively supports CX initiatives, Moments of Truth, and CX culture-building efforts.
• Contribute to the continuous improvement of external CX communications by regularly reviewing customer-facing messaging across all CX channels, ensuring alignment with brand tonality and channel-specific relevance.
• Develop and deliver support materials such as FAQs, training guides, presentations, and communications on schedule, ensuring they effectively drive adoption of CX initiatives and enable go-to-market readiness.
• Collaborate closely with CX project leads to provide timely and actionable input on product and business rules, ensuring execution aligns with project objectives and overall CX strategy.
• Support change communication efforts by collaborating with internal stakeholders, ensuring clear, consistent, and timely messaging that supports smooth adoption of new processes, technologies, and customer-obsessed changes.
• Maintain and update knowledge base content for both internal and external customers, contributing to the unification of information into a cohesive knowledge management system, including AI readiness.

Requirements

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and / or assessments.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

Company context

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

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