Renewal Account Manager, SMB

About Nintex

At Nintex, we are transforming the way people work, everywhere.

As the global standard for process intelligence and automation, we’re trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca‑Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast‑paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem‑solving, fuelled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.

About the role

The Renewals Account Manager is responsible for managing the full renewal lifecycle for a portfolio of low Annual Recurring Revenue (ARR) accounts. This role ensures high renewal rates by delivering a smooth and timely renewal experience, identifying churn risks early, and uncovering small‑scale expansion and upsell opportunities. The ideal candidate is highly organized, data-driven, and customer‑focused, with a passion for delivering value and driving account growth.

Your contribution will be

Territory / Account Planning

• Manage a high volume of low ARR accounts, ensuring timely and accurate renewals
• Maintain clean and up‑to‑date commercial data across systems to support forecasting and account health tracking
• Build and execute territory plans focused on whitespace, expansion, and retention
• Drive the achievement of sales and renewal targets
• Integrate adoption, health, and renewal insights to prioritize strategic plays
• Identify key risks to churn or down‑sell

New Product Onboarding

Relationship Development

Value Realization & Adoption

Renewals

Expansion

To be successful, we think you need :

What’s in it for you?

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at‑home and in‑office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including

View more about our benefits here :

Equity Statement

Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.

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