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Operation Executive (F&B)- Northern (Perak & Penang)
CHAGEEPenangMalaysia, Penang, Malaysia1 hari lalu
Penerangan pekerjaanAddress customer feedback and internal store issues. Monitor staff behavior and professionalism (e.g., body language, phone use, food hygiene). Evaluate service speed and food / meals preparation time. Monitor and report maintenance issues. Identify and address both internal and external factors affecting outlet performance. Optimize workflows, manage deadlines, and support people's development. Diploma / Certificate / STPM / SPM or any related field Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Ability to work under pressure in a fast-paced environment. Prior experience in F&B industry is preferred. Do you have customer service experience? Which of the following statements best describes your right to work in Malaysia? What\'s your expected monthly basic salary? Which of the following types of qualifications do you have? How many years\' experience do you have as a Food and Beverage Operations Executive? Which of the following languages are you fluent in?
Operation Executive (F&B) - Northern (Perak & Penang)
Conduct thorough outlet walk-throughs and operational observations. Ensure equipment and outlet are compliant with SOP standards.
Verify POS updates, marketing promotions, new product launches, and display accuracy. Ensure online devices, memos, menus, and bunting / vacancy posters are current.
Monitor outlet staffing, grooming, scheduling, labor costs, and overtime.
Conduct outlet meetings and briefings on sales, P&L performance, QAQC audits, customer feedback, staff progress, marketing campaigns, team behavior, and leadership skills.
Operational Audit & Compliance
- Conduct internal cash audits with appropriate witnesses. Reconcile cash sales, bank-in amounts, voids, and outstanding balances.
- Review inventory control, wastage, stock book accuracy, and CGC documentation. Ensure weekly stock takes (every Monday) are completed correctly.
- Conduct internal QAQC audits during each visit and report to AM.
- Assist with on-the-job training and facilitate ongoing training and refreshers for all levels of outlet staff align with AM guidance.
Customer Service & Maintenance
Planning & Performance Analysis
Requirements
Application Questions
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