Senior Program Manager, Client Success Management

About Concentrix : Concentrix, Corporation (Nasdaq : CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world's best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals : technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector. Visit to learn more.

The Voice of the Customer (VOC) Analytics division of Concentrix is expanding and looking for a talented senior project manager with a strong client orientation. We are a vibrant team and we welcome candidates who will help us drive growth for our clients and the VOC business. Job Description Summary : Responsible for ensuring client satisfaction and project success

Key Job Functions :

• Project Management

o Effectively manage projects through all phases, with support from team members

o Collaborate effectively with project team members across functions

o Coordinate with and manage the output of vendors / external partners

o Perform quality control functions on survey / research data, ensuring minimal / no errors

o Drive operational process improvement and innovation

o Proactively provide updates and constantly communicate with clients on program status for continued engagement

o Provide ongoing consultation to clients

o Contribute to best practice development and download of best practices to clients

Candidate Profile