365 CRM Techno Functional Consultant

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We are seeking a highly motivated CRM Techno-Functional Consultant to bridge the gap between business needs and technical delivery. This role will be responsible for gathering detailed requirements, designing CRM solutions, and developing / configuring the Dynamics 365 Customer Engagement platform (Sales, Customer Service, Service Management, Contact Center, or Marketing). You’ll work closely with business stakeholders and developers, delivering customized solutions that align with both business goals and system best practices.

Responsibilities

• Analyze business processes and translate them into CRM solutions that align with organizational objectives
• Configure, customize, and extend the Dynamics 365 Customer Engagement platform (e.g., Sales, Customer Service, Service Management, Contact Center, or Marketing)
• Collaborate with stakeholders to gather requirements and write functional specifications
• Design and implement workflows, automation, dashboards, and custom entities / modules
• Configure CRM components : entities, fields, forms, views, workflows, and business rules
• Customize Dynamics 365 CE using Power Automate and PowerApps
• Develop and deploy custom plugins, workflows, and Azure-based integrations
• Support data integration and migration between CRM and external systems (ERP, BI tools, etc.)
• Conduct system testing, user acceptance testing (UAT), and training sessions
• Serve as a liaison between business users and developers to resolve issues and optimize performance
• Monitor CRM system performance and troubleshoot system-related issues
• Document configuration changes, enhancements, and user manuals

Requirements

Your application will include the following questions :

Notes :

Location information and related job postings are listed below for context but are not part of the core role description.

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