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Customer Service Executive
GogoprintPetaling Jaya, Selangor, Malaysia2 jam yang lalu
Penerangan pekerjaanBachelor degree in any field Knowledge of customer service principles and practices 100% customer oriented while following our processes Excellent command of spoken and written English Mandarin is highly preferred Good problem solving skills and organized Result oriented, self-motivated and good people management skills Ability to work under pressure Patient and adaptable Able to work independently with little guidance Knowledge of Zendesk and Magento would be a plus Hybrid work (WFH & office) Join a fast-growing e-commerce team with global mindset Casual, skilled, ambitious work culture Central MRT Semantan office Fresh graduates are welcomed to apply
Overview
Gogoprint, Asia Pacific’s leading online printing company, is looking for a Customer Service Executive to support and provide quality services to customers. You will join the customer service team which ensures the customers have a smooth journey with us.
This role supports 2 countries : Malaysia and Singapore, and involves passing leads to the sales team for high-volume or custom orders. Collaboration with other departments via our complaints dashboard ensures issues are understood and resolved effectively. You will identify recurrent issues and relay them for long-term solutions.
Responsibilities
- Answering customers through emails, WhatsApp, Facebook and tickets on a daily basis
- Support across Malaysia and Singapore
- Pass leads to the sales team for high-volume or custom orders
- Collaborate with other departments regarding complaints to ensure clear understanding of issues
- Identify and relay recurrent issues to facilitate long-term solutions
Qualifications & Requirements
What We Offer
Language : English required; Mandarin preferred.
Note : This posting previously contained extraneous content and duplicate paragraphs. This refined version retains the essential job information while removing irrelevant parts and ensuring proper formatting.
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Customer Service Executive • Petaling Jaya, Selangor, Malaysia
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