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Product Lead / Head of Product

Product Lead / Head of Product

EnglishScoreKuala Lumpur, Kuala Lumpur, Malaysia
10 hari lalu
Penerangan pekerjaan

EnglishScore is a global mobile English test by the British Council. We help institutions, employers, and learners test and prove their English proficiency quickly, reliably, and at scale. Our mission is to build the most accessible, trusted, and innovative English assessment platform in the world.

We are hiring a Head of Product to own our product vision, roadmap, and execution across our B2B platform and mobile experience.

This role reports directly to the CEO.

Role Purpose

Lead the product function to deliver a world‑class English testing experience — trusted by institutions and loved by learners — while accelerating our AI capability and aligning our platform with the broader British Council product ecosystem.

Key Responsibilities

  • Own and drive product strategy, priorities, and roadmap.
  • Lead B2B product development and deliver a best‑in‑class institutional experience (target NPS >

80).

  • Oversee mobile product direction; ensure a seamless, high‑trust test‑taker journey.
  • Integrate AI and GenAI enhancements into the product to improve accuracy, automation, and user experience.
  • Partner with Engineering to deliver reliability, performance, and velocity at scale.
  • Work closely with Global Development Team (sales, account manager) to align on market needs, support key opportunities, and translate feedback into product improvements.
  • Lead UX and research practices; embed a data‑driven approach to product decisions.
  • Manage Product Ops (QA, feedback loops, operational readiness); ensure disciplined execution and release quality.
  • Champion EnglishScore’s role within the broader British Council ecosystem and drive product alignment.

    • 12‑Month Success Indicators

    1. B2B Excellence & Client Trust

  • Measurable improvement in admin workflows, user experience, reporting, reliability, and support.

    • 2. AI & Automation Adoption

  • Core testing and operational workflows enhanced by AI / GenAI.
  • Efficiency gains in proctoring, scoring, and support.
  • Faster, clearer, and more confident learner journey from invite → download → test → certification.
  • Reduced drop‑off and improved completion and satisfaction rates.
  • Clear integration plan & execution milestones agreed with BC product leadership.
  • Technical and product foundations laid for future interoperability.

    • 5. Team & Culture

  • Mature product rituals and metrics in place (roadmapping, discovery, OKRs, release QA).
  • Strong cross‑functional partnership with Engineering, Sales, and Ops.
  • Hiring plan activated for PMs / UX as scale increases.

    • Experience & Skills

  • 8+ years product management experience, including leadership roles.
  • Demonstrated success shipping mobile products at scale (iOS / Android).
  • Experience building learner or test‑taker journeys or similar high‑trust flows.
  • Strong B2B product and enterprise workflow understanding.
  • Ability to operate between startup pace and institutional rigor.
  • Strong analytics capability and structured decision‑making.
  • Excellent communication skills; able to influence at senior level.
  • Experience with AI / ML product features is an advantage.

    • How You Work

    High standards; pragmatic and fast without compromising quality.

    Data‑driven, customer‑obsessed, commercially aware.

    Clear, structured communicator; low‑ego leadership.

    Prioritises ruthlessly and thinks several steps ahead.

    Serves learners, respects clients, protects trust.

    Location

    Periodic travel for team, market, and BC stakeholder engagement.

    Seniority level

  • Executive

    • Employment type

  • Full‑time

    • Job function

  • Product Management and Marketing

    • Industry

  • E‑Learning Providers

    • Referrals increase your chances of interviewing at EnglishScore by 2x.

    Get notified about new Head of Product jobs in Greater Kuala Lumpur.

    If you want to build the future of global English assessment and clarity, pace, and ownership, we would like to hear from you.

    #J-18808-Ljbffr

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