Field Service Engineer

Field Service Engineer page is loaded## Field Service Engineerlocations : Malaysia - Kuala Lumpur : Thailand - Bangkok : Indonesiatime type : Full timeposted on : Posted 30+ Days Agojob requisition id : JR Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few. Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.The Field Service Engineer's (FSE) primary role is to perform services on customer sites : installation supervision, commissioning, preventive & corrective maintenance, modification of Gutor UPS systems and batteries. The FSE works on both, on- and offshore sites, nuclear and is in direct contact with the customer. Thus, the FSE is the connection between the customer and Gutor’s technical and commercial Customer Service teams.

• Gutor is a leading international manufacturer of UPS systems
• for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 500 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.
• Gutor
• is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.
• Industry
• Manufacturing Industrial UPS.We are looking for a
• Field Service Engineer
• to be part of our teamto make an impact!Location : Malaysia, Thailand, Indonesia
• Global family leave.
• Personal development opportunities.
• Interactive employee engagement activities.
• Be part of a growing company with an excellent industry reputation, a recognized leader in a market where energy services are in demand.
• Positive corporate culture and strong team work.
• ESSENTIAL DUTIES AND RESPONSIBILITIES
• To perform field service (customer site service) activities involving the installation supervision, commissioning, maintaining, modification, onsite training, system upgrade and repair of complex Gutor AC & DC UPS equipment.
• Responsible for a region or subgroup of field services.
• Performs installation supervision and commissioning of Gutor products including the batteries.
• Performs maintenance for Gutor UPS equipment including batteries.
• Trains customers on equipment operation and maintenance of Gutor products.
• Represents Gutor in dealing with customer concerns.
• Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.
• Solve UPS problems at customers site and provides reports on these issues.
• Providing 24hrs telephone support for customers.
• Acquisition of Customer Service products.
• SECONDARY DUTIES
• Support internal for spare parts warranty, preparation, assembly, onsite training and etc.
• Improve on site report and process.
• EDUCATION—MINIMUM REQUIRED LEVEL :
• Degree / Diploma in Electrical / Electronic engineering
• Computer literacy is necessary.
• EXPERIENCE—MINIMUM REQUIRED :
• 2-3 yrs exp. in Oil & Gas sector, Power Generation or UPS technical experience is an added advantage.
• Fresh graduate in Electrical / Electronic engineering.
• Willing to travel up to 90% within international (onshore & offshore).
• Computer literate and fluent in spoken English and others country language will add advantage.
• KNOWLEDGE AND SKILLS —REQUIRED :
• Demonstrated ability to function successfully across multiple cultures and nationalities.
• Excellent verbal and written communication skills in English are essential.
• Ability to interface with all functional areas of the company.
• Global flair
• Microsoft Office – Excel, Word and Power Point.
• KNOWLEDGE AND SKILLS — DESIRED BUT NOT ESSESTIAL :
• Every other language is an advantage.
• Technical and practical knowledge of UPS systems in commercial or industry type.
• Knowledge of Innorsoft, and Siebel / Orcacle CX and SAP will be add advantage.
• Knowledge of site report preparation process is a plus.
• PERSONAL ATTRIBUTES :
• Team and customer oriented.
• Highly motivated, responsive, and energetic individual.
• Well prepare person.
• Time management.
• Work under pressure.
• Gutor is an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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