Service Manager (Material Handling Equipments)

Overview

Direct message the job poster from Jungheinrich Malaysia

Job title : Service Manager

At Jungheinrich, we are a global leader in material handling solutions, driven by our mission to deliver exceptional quality and customer satisfaction. We are seeking a dynamic Service Manager to join our team. In this pivotal role, you will lead, inspire, and manage a team of Service Technicians and Engineers, ensuring excellence in repairs and maintenance services for our valued customers.

What we look for

• Bachelor’s degree in Engineering or a related field.
• Proven experience in a leadership role, preferably in a service management capacity within the Material Handling Equipment (MHE) sector.
• Strong technical aptitude, with experience in mechanical and electrical systems (MHE experience is a plus).
• Exceptional interpersonal and communication skills to effectively lead and motivate a diverse team.
• Proficiency in English, both written and verbal, is critical for effective communication with customers, team members, and stakeholders.
• Demonstrated ability to drive performance through the implementation of KPIs and continuous improvement initiatives.
• Proven track record of building and maintaining strong customer relationships with a focus on exceptional service delivery.
• Strategic thinker with the ability to analyze data and make informed decisions to drive business results.
• Proficiency in platforms such as SAP, Microsoft Office suite, and other relevant software applications.
• Commitment to safety standards and promoting a culture of safety.
• Possession of a valid Class 3 driving license in Malaysia, with access to a personal vehicle preferred for ease of commute to client sites.
• Highly organized, with excellent time management skills to handle multiple priorities in a fast-paced environment.

What you’ll be doing

Performance and Financial Accountability

Benefits

If you’re passionate about service excellence, leading teams, and building lasting customer relationships, apply today!

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