Customer Relationship Management Specialist

Customer Relationship Management Specialist

Assist in managing customer loyalty program.

Responsible for retaining and growing the existing membership base.

Assist in analyzing customer buying behavior

Take initiative to identify and evaluate consumer / markets trends and analyze consumer behavior as well as current CRM activities through all possible sources of data and recommend business opportunities.

Assist in the customer database and profile management, ensuring data completeness, consistency, customer relationships and merges according to data standards conventions.

Prepare and monitor ad-hoc, weekly and monthly department reports demonstrating the effectiveness of marketing programs, promotion activities on monthly bases and at the end of each event. Propose recommendations for improvement to top management.

Responsible for member’s day preparation which includes rewarding workflow and analysis report.

To manage the different broadcast channel and result measurement

Prepare and plan CRM Calendar / project schedule to keep track progress and ensure completion within the deadline.

Develop standard operating policies for customer relations department to ensure all outlets follow within the parameters.

Job Requirements :

• Bachelor’s Degree in Business Studies / Administration / Management, Marketing, Statistics or equivalent.
• Minimum 1-year experience in CRM in the retail industry.
• Competent in using MS Office ( Word, Excel, Acess, Powerpoint) and numerical analysis skills would be added advantage
• Excellent attention to detail and meticulous
• Ability to multitasking

Able to meet the tight deadline

Seniority level : Entry level

Employment type : Full-time

Job function : Customer Service, Retail

#J-18808-Ljbffr