Business Analyst

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Direct message the job poster from DHL Asia Pacific Shared Services Sdn Bhd

Talent Acquisition @ DHL Asia Pacific Shared Services

Description

Organization

The DHL Express team comprises over 110,000 people in practically every country on the planet, and we are part of the DPDHL group. And yet they all have one important thing in common – the customer.

That’s because, although logistics are what drives our world, people are what connect it. Delivering service, quality and sustainability, every single day to every single customer, is how we’re able to bring people together – and make a difference to their lives. As a worldwide market leader in express transportation and logistics, DHL provides solutions for the management and transportation of goods. We have a global network and local expertise at our disposal. And we are all Certified International Specialists.

The digital automation center (DAC) is the Express Global RPA expertise center, from which high-quality and complex digi services are provided for various DHL business units globally and cross functional. Besides RPA also other digi technologies are being used (ML, NLP, API, Smart OCR, image processing and others. DAC is part of the CEO office and is ideally positioned to create the necessary digi momentum and has also teams respectively based in Kuala Lumpur, Malaysia and San Jose, Costa Rica & Maastricht, Netherlands.

Working within DAC is quite exiting as we are active within all functional areas (such as Customer Service, Customs, Network Operations, etc.) within the DHL Express organization and fully focused on digitalization and automation.

Overall role purpose

As a Business Analyst you will be expected to manage (global) deployment projects, as well as to be able to assume the lead in managing suitable project streams / workgroups, taking responsibility for the necessary people, project and performance management aspects. Your analytical and conceptual capabilities meet the challenge posed by complex problems. Your work also involves doing detailed process analyses to monitor digital solutions and to identify gaps where actions would be necessary.

Your business area

You will be a part of our Digital Automation Center and you will be based in Kuala Lumpur.

Business analysis services

• Responsible for detailed process analysis for endorsed initiatives to assess if digital automation would be a proper solution.
• Perform detailed GAP analysis to ensure automation roll out the digital solution is suitable for a country / region.
• Use agile data modelling practices to analyze and create suggestions for adequate business solutions. Monitor digital solutions and identify GAPS by preparing technical and / or business reports by collecting, analyzing, and summarizing information and trends. Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues.

Project management

Requirements

What We offer

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Industries

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