Regional Senior, Business Process Analysis

Regional Senior, Business Process Analysis

In this key role, you will support the implementation of strategic business initiatives across multiple locations within the region. You will focus on identifying and optimising business processes to drive operational efficiency and enhance overall performance of the organisation. What you'll do Analyze and map current-state business processes across HQ, outlets, and regional market expansion. Identify inefficiencies and design improved workflows aligned with operational and strategic goals. Create clear, structured Playbooks to standardize and guide process implementation in new markets. Lead or contribute to requirements gathering, stakeholder interviews, and validation workshops. Translate high-level business needs into functional documentation to support implementation teams. Collaborate with product, tech, and operations teams to ensure seamless system-process alignment. Drive continuous process improvement through performance tracking, root-cause analysis, and feedback integration. Ensure consistent documentation, knowledge transfer, and governance frameworks across process changes. What We're Looking For 3 to 4+ years of experience in business transformation, operating model design, or process leadership. Bachelor’s degree in Business Administration, Industrial Engineering, Operations, or a related field. Business Acumen : Strong understanding of organizational structure, operational levers, and business drivers across functions such as operations, finance, HR, and supply chain. Business Analysis Skills : Ability to elicit, analyze, and translate business needs into structured documentation. Proficient in drafting both Business Requirements Documents and Functional Requirements Documents. Experience leading discovery workshops, stakeholder interviews, and requirement-gathering sessions. Familiarity with operating model frameworks and process redesign methodologies. Proficient in process mapping tools and methods. Understanding of business process automation (BPA), workflow design, and systems integration. Ability to align process improvements with existing or new technology capabilities. Strong analytical thinking with a solution-oriented mindset. Effective communicator who can translate complex requirements into clear documentation. Highly collaborative with strong stakeholder engagement skills. Self-driven, structured, and able to manage ambiguity in dynamic environments. Experience supporting regional expansion, multi-country operations, or cross-border project rollouts. Exposure to enterprise systems such as ERP, HRMS, POS, or workflow automation tools. Familiarity with Lean Six Sigma, Agile, or BPM methodologies. Proven ability to develop and document structured knowledge assets such as process manuals, SOPs, or playbooks. Prior experience working in cross-functional teams and high-growth environments. What We Offer Competitive remuneration package and performance-based bonuses Opportunities for career development and growth within a dynamic and innovative organisation Comprehensive training and development programmes to enhance your skills and expertise Flexible work arrangements and a supportive work-life balance culture Access to employee wellness initiatives and team-building activities About Us If you are interested in this exciting opportunity, apply now and let's discuss how your skills and experience can contribute to the success of Zuspresso (M) Sdn Bhd.

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