Senior Technical Content Developer

About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

We're a diverse, passionate group driving productivity and engineering culture through knowledge management, engagement, and training.

Our Mission

Empower Tech Grabbers to excel by providing a centralized hub for technical documentation, self-paced learning, and engaging onboarding.

Innovation

We use AI-driven tools and automation to enhance learning, improve documentation, and scale knowledge sharing.

Get to Know the Role

We're a diverse, passionate team transforming Grab's engineering culture through knowledge management and training.

This role meant to shape Grab's knowledge culture by creating clear, impactful technical content. Collaborate with engineers and PMs to lead documentation and training programs.

Focus : Engineering excellence, onboarding, documentation

You will report to the Manager of Tech Learning and be based onsite at Petaling Jaya, Malaysia.

Ideal candidate : Passionate about simplifying complex ideas and scaling knowledge.

The Critical Tasks You Will Perform

Oversee end-to-end

Documentation as Code

programs

Guide strategy and improvement for

technical docs & knowledge-sharing

Partner with engineers to produce

accurate, scalable content

(stability, on-call, resiliency)

Embed docs into

product / engineering workflows

Identify gaps and promote a

learning culture

Establish

content standards & templates

Develop

onboarding guides, sample code & training

Review and refine team documentation for

quality / usability

Improve Grab's

technical brand

by blogs / articles

Use

AI tools

for smarter content creation

Mentor junior

technical content developers

What Essential Skills You Will Need

6+ years in

technical writing ,

developer docs , or

content strategy

Information architecture

and user-focused content skills

Experience documenting

technical features

with engineering teams

Hands-on with

Docs as Code

(Markdown, Git, CI / CD)

Knowledge of

SDLC, infrastructure, Git, microservices

Collaboration with

engineering, product, design

Background in

learning / dev enablement programs

AI-curious : automation, smart search, or doc assistants

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer :

We have your back with

Term Life Insurance

and comprehensive

Medical Insurance.

With

GrabFlex , create a benefits package that suits your needs and aspirations.

Celebrate moments that matter in life with loved ones through

Parental

and

Birthday leave , and give back to your communities through

Love-all-Serve-all (LASA)

volunteering leave

We have a confidential

Grabber Assistance Programme

to guide and uplift you and your loved ones through life's challenges.

Balancing personal commitments and life's demands are made easier with our

FlexWork

arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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