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Senior Technical Specialist
Pentech Solution Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia13 jam yang lalu
Penerangan pekerjaanMinimum 5 years of experience in troubleshooting / managing firewall, routing & switching & wireless is preferred. Knowledge in A10 & Extreme Network is an added advantage. Must have the experiences for brand such as Aruba, Cisco , Palo Alto & FortiGate. At least 3 years experience with these brands. Possess experience supporting critical industry such as FSI. Strong learning capacity with a passion for learning. Have solid professional experience, especially hands-on ability, with the ability to independently solve server and system failures. To perform ticket handling and perform routine checks and maintenance to customer’s infrastructure. Strong communication skills to interact with internal teams and external clients. Skilled in multi-tasking, able to prioritizes tasks including the ability to be flexible and adapt to changes quickly. Willingness to work in a 24 / 7 operational environment. Must be able to relay technical information to users / audience with varying skill levels. Travelling to the field / site is required as necessary. Able to work independently and as part of a team. Willing to standby for technical support during off-hours or weekends. Be willing to guide and train L1 engineer. Act as L2 to support L1. Mid-Senior level Full-time Information Technology IT Services and IT Consulting
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Direct message the job poster from Pentech Solution Sdn Bhd
Pentech Solution Sdn Bhd is an established IT solutions expert enabling top-notch technological breakthroughs since 2006. Providing reliable and high-value services to a diverse range of organizations, including government and enterprise, we pride ourselves on long-term partnerships with our clients. Our commitment to innovation and excellence continues to drive us forward.
Role Description
This is a full-time on-site role for a Senior Technical Specialist based in Publika, Kuala Lumpur. The Senior Technical Specialist will be responsible for providing technical support, troubleshooting technical issues, and offering customer service. Additional responsibilities include performing analytical tasks, guidance to juniors and ensuring effective communication both within the team and with clients.
Qualifications
- Technical Support and Troubleshooting skills
- Analytical Skills
- Customer Service and Communication skills
- Excellent problem-solving abilities
- Strong attention to detail
- Ability to work collaboratively in a team environment
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Relevant certifications (e.g., ITIL4) is a plus
Requirements
Seniority level
Employment type
Job function
Industries
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Technical Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
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