Infrastructure Engineer

Overview

Infrastructure Engineer at Vanderlande Location : Greater Kuala Lumpur, Malaysia. Travel up to 25% may be required. Some after-hours and weekend work may be necessary due to 24 / 7 operations. Job Description

You are part of the Vanderlande Value Office team, providing 2nd level support and specific technical expertise to customers and colleagues in the APAC region, reporting to the LCS Director SEA & Head of Value Office in Kuala Lumpur. Key Responsibilities

Identify problems and perform root cause analysis of IT infrastructure in Vanderlande baggage handling systems, in close collaboration with other teams. Review system and application logs to trace issues and gather information for analysis. Develop and maintain customer-specific validation test processes and reports for change control log. Triage all events reported and maintain incident reports. Troubleshoot network related problems on WIFI, cabling, switches, routers, firewalls and perform updates / upgrades. Troubleshoot hardware related problems on servers, clients and (field) peripherals and perform updates / upgrades. Troubleshoot hardware related problems on Storage Area Networks including HP 3PAR, Primera, Alletra and perform updates / upgrades. Troubleshoot virtualization related problems on VMWare including VMWare-HA, vSAN, backup / recovery with Veeam and perform updates. Troubleshoot operating system issues on Linux including Linux-HA clustering ("legacy"), analyse logging, free disk space, recovery of files and perform updates. Troubleshoot operating system issues on Windows including Active Directory services, analyse logging, free disk space, recovery of files and perform updates. Troubleshoot CCTV systems including cameras, video management system and / or storage and perform updates. Use IT monitoring tools to assess the health of IT infrastructure and software; fine-tune monitoring and add checks / updates as needed. Assess environment security by analysing system / firewall logs, performing antivirus updates, conducting vulnerability assessments and patch outcomes. Deploy and maintain IT Monitoring Solutions. Support and coordinate activities to update and upgrade live environments. Support the implementation of new service agreements. Support and train local support teams to strengthen capabilities and toolsets. Advise customers on actions to minimize equipment downtime. Plan and deliver preventive maintenance tasks and assigned change tasks (backups, patch execution, etc.). Create documentation such as manuals, programming diagrams, network diagrams, work instructions and communication drawings. Collaborate with other team members, Service Desks, and customer teams to continuously improve IT solutions and standards. Qualifications

Bachelor’s degree in computer sciences or electrical / electronics, or related fields. 5 to 8 years of work experience in IT and / or logistical automation environments (preferable). Affinity with IT and Industrial Automation and interest in logistic processes. Knowledge and experience with Linux commands, Oracle PL / SQL, Oracle Databases, Application Servers, Java code and Python scripting is a prerequisite. Good understanding of IT service management practices (ITIL v3 / v4) preferred. Analytically strong and positively critical; proactive, pragmatic and hands-on attitude. Strong communication skills with good command of English. Willing to travel up to 25% of the time. May have to work after hours and weekends as the operation runs 24 / 7. Preferred IT certifications (e.g., CCNA).

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