Technical Trainer - Database

Overview

Esri Malaysia is a multinational organization specializing in enterprise software solutions for large public sector customers, GLCs and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging strong brand recognition, globally proven solutions and industry expertise in Malaysia, South Asia and the USA.

We have the largest market share and growth is promising. Our existing pool of resources provides high quality consultancy services, project implementation and comprehensive customer support and now employs over 200 people in Malaysia. We are evolving and growing our business and are looking for new ways to work more efficiently and effectively.

Please note this is a 24-month contract which will include night shifts, with overtime pay provided.

About the Role

Your key responsibilities will include :

• Partner with operations leaders to align business objectives and address skills gaps through training.
• Facilitate technical support training programs, instructor-led sessions, and refresher courses related to database management concepts and topics.
• Collaborate with Group Leads and Tech Leads to share information and drive collective understanding around product support.
• Ensure new Analysts are appropriately oriented and engaged with our products and technologies.
• Coach analysts one-on-one and in groups through case issues before engaging Tech Leads through a tech assist and provide evaluation and feedback reports related to coaching sessions.
• Promote program offerings and drive engagement with learning materials throughout offshore teams.
• Review learner assessments to determine the achievement of learning outcomes and to measure analyst readiness.
• Collaborate with other Technical Trainers to ensure proper knowledge of (geo)database interactions with ArcGIS Clients.
• Develop a quarterly evaluation to monitor technical scores for technology-specific skillsets (Pro-Data and enterprise–data).
• Work closely with the Training Lead to evaluate existing material for timeliness, content, and gaps.
• Provide an onboarding schedule as per the Training Lead's request.
• Conduct call barging / call recording listening and mock calls as needed.
• Attend Esri Inc. conducted training sessions.
• Be a resource for the organization and assist in projects allocated by management.
• Attend common meetings, such as weekly leads meetings, enablement meetings, and training team meetings.

About You

We are seeking a proactive and reliable technical support professional, adept at handling technical requests and support, and capable of effectively interacting with customers.

To be successful in this role, you will need :

Why Esri Malaysia?

At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with :

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note that Esri Malaysia does not accept unsolicited resumes from recruiters or employment agencies.

For further details or if you have any questions, please contact our Talent Acquisition team by mail at .

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