Application Support Engineer (SaaS)

Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications. Headquartered in Singapore, Innovax Systems list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.

We are currently seeking Application Support Engineer, based in Malaysia to join our team as we expand our operations in the region. You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solution in the region. You should be a customer-focused, results-orientated individual that thrives in a fast-paced environment.

Responsibilities

• Provide day-to-day product system support to end users within established Service Level Agreement and quality standards via call and email.
• Monitor application performance, conduct routine health checks, respond to alerts, proactively resolve problems and ensure high system availability and reliability
• Document support activities, maintain technical guides, and contribute to knowledge bases and runbooks.
• Deploy and verify platform updates, patches, and configuration changes following change-management procedures.
• Assist with system integrations, infrastructure maintenance, and production deployments (including outside office hours as needed).
• Collaborate with developers and infrastructure teams to escalate issues, deploy updates, testing and resolve bugs
• Participate in standby and on-call support rotations for 24 / 7 production environments as required.

Education and Experience Requirements

We regret that only shortlisted candidates will be notified.

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