MOBA / FPS Gamers Customer Support (Indonesian or Malay)

Overview

MOBA / FPS Gamers Customer Support (Indonesian or Malay)

We are recruiting MOBA / FPS Gamers Customer Support for a world-leading video game company. Gain valuable skills and growth opportunities.

Responsibilities

• Provide customer service to players via IM communication, emails, tickets, etc., to improve user satisfaction and promote game branding.
• Respond to specific questions and issues from players; coordinate with the headquarters team to understand and solve the issue.
• Engage in friendly communication with players, respond to game inquiries, and handle user complaints.
• Collect and summarize players’ suggestions on game products, and provide timely feedback to players once confirmed.
• Conduct user research on game products through questionnaires or online communication.
• Support service localization including FAQ, email, script, etc. (from English to Indonesian / Thai).

Requirements

One-year contract (Renewable) :

In-House role

Position with long-term strategic goals, so the contract is renewable. One month's salary as target bonus at the end of the contract. Salary increases will be considered at contract renewal.

Be part of a world-leading video game company with a friendly, multicultural team in Brickfields. Enjoy competitive pay, career growth, and a role that values your service skills. Apply Now!

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