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Customer Support (Arabic)
CoinWKuala Lumpur, Kuala Lumpur, Malaysia7 jam yang lalu
Penerangan pekerjaanAt least an SPM qualification; fresh graduates are welcome Proficient in Arabic and English Experience in customer service within the financial industry preferred Familiarity with cryptocurrency field is a plus, but not required Strong communication and interpersonal skills Ability to handle multiple tasks and prioritize effectively Strong learning ability and team spirit
Company
CoinW - Global Talent Acquisition | Fintech, Crypto, Blockchain
Location
Federal Territory of Kuala Lumpur, Malaysia (KL)
Language Requirement
Arabic and Mandarin (English proficiency required for customer support)
Working Hours
5-day work week, rotational shift
Responsibilities
- Provide high-quality customer service in Arabic and English, responding promptly to inquiries and issues
- Offer support through various channels (online chat, email, etc.) to ensure customer satisfaction
- Handle customer complaints, accurately record and track the progress of problem resolution
- Assist customers with account operations such as registration, deposits, withdrawals, and other basic tasks
- Collect and provide customer suggestions, assisting the team in optimizing service processes
- Regularly report work progress and common issues to help improve overall service quality of the team
Qualifications
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
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Customer Support • Kuala Lumpur, Kuala Lumpur, Malaysia
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