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Product Technical Support
Daikin MalaysiaSelangorMalaysia, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanBachelor’s Degree in Engineering (Mechanical / Electrical / Electronics). Minimum 5 years’ experience in HVAC field service or technical support. Strong troubleshooting and problem-solving skills in chiller systems. Ability to read and understand Chinese-language technical documents will be an added advantage (speaking proficiency not required). Proficiency in Microsoft Office and SAP (preferred). Strong communication skills in English and Malay, with a collaborative team spirit. Be part of a dynamic After Sales team driving customer satisfaction and technical excellence. Gain exposure to local and international markets. Work closely with cross-functional teams and build expertise in HVAC / chiller systems.
About the Role
We are looking for an experienced Senior Engineer – After Sales to join our Service Department. You will play a key role in supporting customers, resolving HVAC / chiller technical issues, and ensuring smooth service operations across local and international markets.
What You Will Do
- Provide remote and onsite technical support for HVAC / chiller products.
- Lead advanced diagnostics, repairs, and testing for escalated cases.
- Work closely with R&D, Quality, and Production teams to drive product improvements.
- Prepare and maintain service documentation, manuals, and technical bulletins.
- Support warranty evaluations, parts verification, and replacement logistics.
- Manage SAP documentation (SO, DO, PGI) and coordinate shipments.
- Analyze service data and customer reports to identify trends and propose corrective & preventive actions (CAPA).
What We’re Looking For
Why Join Us?
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