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Customer Service Advisor (Japanese)

Customer Service Advisor (Japanese)

Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia
2 hari lalu
Penerangan pekerjaan

Base pay range

Job Responsibility

  • Handle and resolve customer inquiries promptly and accurately via inbound calls, emails, or live chat.
  • Understand customer needs and provide guidance on using specific features and functions of the social media platform.
  • Follow up with customers to ensure all technical issues are effectively resolved.
  • Maintain up-to-date knowledge of social media products, tools, and community standards.
  • Utilize market-specific insights to identify scalable solutions that enhance user support and satisfaction.

Job Requirements

  • Strong professional customer service skills with a solution-oriented mindset, able to multitask and deliver an outstanding customer experience with passion.
  • Previous experience in a customer-focused environment, consulting, or operations role.
  • Team player with the ability to follow established processes and collaborate effectively.
  • Excellent verbal and written communication skills in both English and Japanese (JLPT N2 or above).
  • Familiar with social media platforms and proficient in basic computer operations.
  • Flexible in shifting schedule.

    • Job Benefits

  • Provided training.
  • Provided language allowance.
  • 5 working days.
  • EPF&SOSCO.
  • Annual leave / Medical leave.

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • Human Resources Services

    • #J-18808-Ljbffr

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    Customer Service • George Town, Penang, Malaysia

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