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Customer Service Representative 客户服务代表
FlickpostMalaysia1 hari lalu
Penerangan pekerjaanAt least 2-3 years' of relevant work experience Excellent phone etiquette Strong communication and problem-solving skills Proficiency in Microsoft Word and Excel Competent in English, Mandarin and Malay. Both oral and written. Fluency in Cantonese is advantageous but not compulsory. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Ability to multi-task, organize and prioritize work 回答有关公司产品或服务的咨询 提供产品信息 为客户和潜在客户提供快速 准确和全面的响应 了解客户需求并提供合适的物流方案 创造良好的客户体验 处理订单和交易 解决产品 / 服务问题 故障排除以及技术帮助 收集和分析客户反馈 与团队和相关方协调日常运营 具有2-3年的客服 网络销售 或相关工作经验者优先 精通英语和中文 马来语标准 口齿伶俐 语言表达能力强 擅于沟通 (懂粤语是加分项) 懂得消费者心理 思维敏捷 具备对客户心理活动的洞察力 熟练掌握Office办公软件 高效进行多任务处理 具备组织和时间管理能力 对任务划分优先级 合理安排工作程序
Company : Flickpost
Website : Industry : Logistics
Job Posting : Company Description
Flickpost is an e-commerce logistics solutions provider based in WP Kuala Lumpur, offering connections to 200+ countries worldwide. Specializing in cross-border solutions for international shipments of all sizes, Flickpost aims to help e-commerce sellers and SMEs save time and reduce shipping costs hassle-free.
Role Description
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
This is a work from home position.
- Address customer inquiries via phone, email, and chat
- Resolve product or service related issues promptly to ensure client satisfaction.
- Provide guidance and recommendations in selecting the right products or services based on client needs, as well as troubleshooting assistance
- Coordinate daily operational activities with team members and stakeholders
Qualifications
An interview will be held for successful applicants.
理想人选喜欢与人交谈 积极解决问题 把潜在客户转化为客户 将现有客户转化为忠实粉丝和品牌大使。
这是个在家远程工作(work from home)的职位。工作内容 :
条件 :
合适的人选将受邀参与面试
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Customer Service Representative • Malaysia
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