Customer Service Executive - Real Estate (Mandarin)

Overview

Join to apply for the Customer Service Executive - Real Estate (Mandarin) role at CBRE Asia Pacific

Location : Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia. Office Location : CBRE KL BSO, Bangsar South

This role is part of the Client Care team, primarily responsible for work order management : creation, dispatch, and completion monitoring within the agreed SLA. The position involves helping end users via phone, emails, and self-service tickets.

What You’ll Do

• Manage volume of calls (inbound and outbound), emails, and self-service tickets
• Gather relevant and complete details from the requestor to create a work order for site responders to resolve the issue
• Identify customer, site responder needs, concerns, issues with urgency, and determine resolutions based on process standards
• Dispatch the work orders in a timely manner including call outs as required
• Manage work orders to ensure they are completed within SLA
• Identify and handle potential and actual critical or emergency requests
• Provide excellent customer experience via phone and email channels in the supported language (English, Mandarin, Bahasa, Malay as applicable)

What You’ll Need

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. We value diverse perspectives and skillsets, and we offer opportunities to chart your own course and realize your potential.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Service line : Corporate Segment

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