Loss Prevention Officer

Overview

Join to apply for the Loss Prevention Officer role at St. Regis Hotels & Resorts .

Job Number : | Job Category : Loss Prevention & Security | Location : The St. Regis Kuala Lumpur, 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470

Schedule : Full Time | Located Remotely? : N | Position Type : Non-Management

Responsibilities

• Patrol all areas of the property and assist guests with room access.
• Monitor Closed Circuit Television, perimeter alarm system, duress alarms, and fire life safety systems.
• Lock property entrances when required and conduct daily physical hazard inspections.
• Respond to accidents, contact EMS or administer first aid / CPR as required; assist guests and employees during emergency situations.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents; defuse guest / employee disturbances.
• Call for outside assistance if necessary and complete incident reports to document Security / Loss Prevention related incidents.
• Handle interruptions and complaints; report to scenes of vehicle accidents or thefts; complete a Loss Prevention shift summary / daily activity report.
• Maintain confidentiality of all Security / Loss Prevention and property reports / documents; release information only to authorized individuals.
• Conduct investigations and gather evidence; conduct interviews with relevant parties.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Communicate clearly and professionally; prepare and review written documents accurately and completely; develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards; stand, sit, or walk for extended periods of time.
• Be aware of any additional licensing / registration requirements that may apply in certain states.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

EEO Statement : At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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