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Assistant Loss Prevention Manager
Renaissance HotelsKuala Lumpur, Kuala Lumpur, Malaysia2 hari lalu
Penerangan pekerjaanPatrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard / safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests / employees during emergency situations; respond to accidents; contact EMS or administer first aid / CPR as required. Gather information and complete reports; maintain confidentiality of reports / documents; release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures; resolve safety hazard situations; handle all interruptions and complaints; escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws; call for assistance using proper code responses; provide proper paperwork to employees. Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Perform other reasonable job duties as requested by Supervisors. Education : High school diploma or G.E.D. equivalent. Related Work Experience : At least 2 years of related work experience. Supervisory Experience : At least 1 year of supervisory experience. License or Certification : None.
Job Information
- Job Number :
- Job Category : Loss Prevention & Security
- Location : Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, 50450
- Schedule : Full Time
- Position Type : Non-Management
Responsibilities
Preferred Qualifications
Equal Opportunity Employment Statement
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Company Overview
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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