Technical Support Engineer

Sourcing Specialist at Hitachi Sunway Information Systems

Provide 1st Level escalation and troubleshooting support to customer inquiries regarding product features, specifications, repairs, and entitlements.

• Window Servers Support
• Assist and help troubleshoot on Window issue
• Assist on Weekly Cadence Window
• Perform Monthly OS patching Window management :
• Planning and schedule time for patching activity
• Prepare the report patching tracker
• Prepare the compliance report Window and Linux
• Perform Monthly Inventory Update
• Update the customer inventory based on request
• Integrated CMDB of ServiceNow with customer’s Inventory
• Quarterly Rack validation
• Validate and update back the asset physical for customer
• Quarterly Local user review
• Scan and prepare the local user server using BigFix
• Prepare and maintain accurate documentation, contributing to knowledge management systems.
• Set and manage customer expectations, ensuring timely escalation for complex issues.
• Collaborate with internal teams to meet SLA requirements and proactively reduce recurring problems.
• Able to handle multiple tasks and cases independently with minimal supervision.
• Continuously improve technical and business process knowledge through self-paced learning.
• Ensure quality metrics are met and documentation standards are upheld.
• Work in rotational shifts as required.
• To be on off office hours standby support rotation.

Technical Skills & Tools

We are an equal opportunities employer and welcome applications from all qualified candidates.

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