Executive - Campus Central

Overview

This is a fixed-term position – renewable or converted to Full Time based on performance. This role is responsible for delivering excellent customer service by providing a wide range of student administration support to students, parents, and staff of the University / College. In addition, the Executive will manage and respond to enquiries related to orientation activities and Clubs & Societies across multiple service platforms (including online chat, email, and other digital channels). The role also includes supporting the planning, coordination, and execution of orientation events to ensure a positive onboarding experience and foster student engagement. AREAS OF RESPONSIBILITIES

Student Services Communication Support the Manager / Assistant Manager in delivering high-quality and comprehensive student administrative services across multiple platforms (SCRM, online portal, email, and phone). Handle day-to-day student enquiries by providing timely, accurate, and professional responses through live chat, email, and case management systems. Escalate complex cases to the relevant departments while ensuring proper follow-up until resolution. Contribute to the development and maintenance of FAQs, knowledge base articles, and communication templates. Orientation Programme Act as first point of contact for orientation matters, ensuring smooth experience for new students and parents. Support the planning, coordination, and delivery of student orientation activities for each intake in collaboration with stakeholders. Collect feedback and prepare post-event reports to continuously improve the orientation experience. Clubs & Societies (C&S) Administration Serve as the first point of contact for all Clubs & Societies support needs through online platforms, email, and in-person consultations. Guide students on club registration, membership, event approvals, budgeting, and compliance with university policies. Collaborate with the Student Development team and club leaders to promote student engagement and participation. Reporting & Administration Track and report on orientation participation rates, service response times, and student satisfaction metrics. Support the maintenance and enhancement of Taylor’s Orientation Portal, including updates of orientation schedules, activities, and key information pages to ensure accuracy and relevance. Others Actively participate in the service performance management process and development / improvement initiatives. Actively participate in staff development / training and team discussions on the continuous improvement and development of services and procedures. Carry out any other duties and responsibilities that may be assigned from time to time. JOB SPECIFICATIONS

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION Degree in Business Administration, Psychology, Human Resource Management, or any related discipline. RELATED EXPERIENCE Fresh graduates or those with administrative working experience, preferably with a broad range of student services related functions in an educational institution. Good understanding and ability to create an uplifting customer service culture Ability to work collaboratively in a team-based work environment. Ability to communicate with customers, colleagues, business contacts in a courteous and professional manner Creative, resourceful and customer focused Possess a good command of English Good communication and presentation skills Good planning and coordinating skills Ability to perform consistently under the pressure of deadlines Knowledge of and skills in using computer software e.g. Microsoft software applications Ability to work independently in a fast-paced and challenging environment COMPETENCIES (BEHAVIOURAL)

Matured and self-motivated Dynamic with initiative Good team player Professional appearance and good working attitude Pro-active and results oriented with a drive to succeed and achieve goals People oriented with warm and cheerful personality

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