Customer Success Specialist 客户专员

Spread Sdn Bhd company is outsource online marketing strategy and solution provider. We strive to provide our clients various online marketing strategies and solutions such as social media marketing, search engine optimization, pay-per click advertising and more.

Our online marketing proposal will based on clients’ segmentation, target audience and positioning, so that they able to reach their target customers more accurately.

Responsibilities

• Handle customer enquiries across inbound / outbound calls and WhatsApp messaging channels.
• Provide accurate, tailored information to address customer questions, concerns, and service needs.
• Resolve customer issues in a professional, timely, and empathetic manner, ensuring a positive customer experience.
• Proactively identify customer needs and recommend suitable products or services, contributing to internal sales targets.
• Promote and upsell additional services or solutions where appropriate to drive customer value and business growth.
• Support sales initiatives by educating customers on new features, services, or promotional offers.
• Collaborate with internal teams to ensure smooth onboarding and implementation for new and existing customers.
• Maintain accurate and detailed records of customer interactions, transactions, and feedback using CRM tools.
• Monitor and follow up on customer satisfaction to ensure continuous improvement in service delivery.
• Consistently represent the company’s brand and values in all customer communications.
• Perform additional duties as assigned, which may not be specifically outlined in this document.

Qualifications

Perks and Benefits

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