CASHIER

Add expected salary to your profile for insights

Position Title : Cashier

Department : Frontline / Checkout

Reports To : Operations Manager

Job Purpose

To ensure smooth, accurate, and efficient customer transactions at the checkout counters while maintaining a high level of service and professionalism. Cashiers are responsible for handling payments, safeguarding the company's cash flow, and delivering positive customer experiences in line with Hanifa’s service standards.

Key Responsibilities

• Transaction Management - Operate POS (Point-of-Sale) terminals for cash, debit / credit cards, e-wallets, and voucher payments. Accurately scan items, input prices, and apply discounts or promotions. Issue receipts and ensure every transaction is recorded correctly. Process refunds, exchanges, and voids following company policies. Maintain assigned cash float at the start of the shift. Balance and reconcile till accurately at the end of the shift. Report immediately any cash discrepancies, counterfeit money, or system errors. Ensure the cash drawer remains secured and never left unattended.
• Customer Service - Greet customers politely and handle transactions efficiently. Answer basic customer inquiries and direct them to relevant departments. Handle complaints or escalations at checkout and refer to a supervisor if needed. Maintain queue discipline and manage heavy customer traffic during peak hours. Keep the checkout counter clean, tidy, and well-stocked with bags, receipt rolls, etc. Follow standard operating procedures (SOPs) for all cashiering activities. Comply with audit, security, and anti-theft protocols. Support store promotions (e.g., loyalty cards, vouchers, special offers).
• Teamwork & Support - Cooperate with the security team to prevent theft or fraud. Participate in cashier training, SOP refreshers, and audits. Provide feedback to the supervisor on system issues or customer concerns.

Job Requirements

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions :

Textiles, Clothing & Accessories 11-50 employees

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

#J-18808-Ljbffr