Assistant Manager Wallets & Card

Description

Assistant Manager Wallet & Card program

Purpose of Role :

This role will play a key role in supporting the development, enhancement, and operational success of the company’s digital wallet and card products. This role is responsible for coordinating cross-functional efforts to ensure seamless execution of product initiatives, while also monitoring performance, ensuring compliance, and driving continuous improvements across the customer journey. The ideal candidate will stay informed on industry trends and regulatory requirements, manage vendor relationships, assist in project delivery, and provide essential support to internal teams. This position is critical in ensuring the efficiency, scalability, and competitiveness of our cards and wallet offerings to meet current and future business needs.

Roles &  Responsibilities

• Stay up to date with industry trends, regulations and best practices related to remittance and cards.
• Develop an understanding of the wallet products to meet the company's current and future needs.
• Identify opportunities to enhance system capabilities, customer wallet journey and operational efficiency.
• Coordinate cross-functional efforts between Product owners and regional stakeholders to ensure alignment with business goals.
• Facilitate project planning, user acceptance testing (UAT) and go live activities for new launches or improvements.
• Maintain documentation on workflows, requirements and features releases.
• Collaborate and provide second-level support and training to customer service, compliance and sales team.
• Assist in the end-to-end management of wallet and card lifecycle : onboarding, top-up / reload, usage, and transaction tracking.
• Manage and track wallet and cards daily performance metrics including user growth, transaction volume and etc.
• Prepare monthly regulatory report and internal management report for performance monitoring.
• Collaborate with marketing and sales for card and merchant discount campaigns.
• Maintain and manage vendor relationships, manage dashboards and track open issues, bugs reporting and operational issues.

Position Requirements :