Customer Service Executive

Overview

We are hiring a Customer Service Executive to join our team in Shah Alam.

About the role

Customer Service : To provide exclusive service to customers based on their requirements before, during and after a purchase; serves customers by providing product and service information and resolving product and service problems.

Responsibilities

• Order Management : C4C order processing of sales to customers in Malaysia and Singapore; support company customer service management; communicate demand changes in advance to support business in service; coordinate with Sales Personnel, Business Line Managers and Credit Control on credit checks; attend to resellers / customers or any internal enquiries on related customer service matters; timely C4C order processing and limiting delays in booking in line with standards; improve and standardize order processing procedures; support customer care function by providing proactive Sales Process Management or solution development.
• Operational Excellence Index (OEI) : maintain master data of Customer Quality Dashboard in SA; work closely with sales personnel in continuous maintenance of updated customer information.
• Relationship Management : drive customer retention, provide timely information, resolve product issues, help customers find what they need, deliver good after-sales service and fulfill commitments; improve customer experience management by increasing response rate; capture mindshare and strengthen presence with customers.
• Product Improvement : register complaints, evaluate them, and forward to the appropriate department with improvement suggestions; follow up on complaints until closure.
• Lead Generation : persuade customers about the worth and benefits of specified products or services.
• Team Building : maintain effective teamwork, relay customer details and feedback to relevant departments, and promote collaboration across the company.
• Reporting : generate weekly reports on order delivery status and back orders; monthly reports for closing; yearly reports for relationship management analysis.

Qualifications and Experience

Benefits

Job Details

Job location : On-Site. This role requires you to work on-site at our office in Shah Alam, Malaysia. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact

Talent Acquisition : Jean Yin Chia

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