Director of Operations

Director of Operations - Hilton Shah Alam

Exceptional Hospitality Starts With You

As the Director of Operations, you will oversee all operational departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. You will manage day-to-day operations, including front office, housekeeping, food and beverage, and other key departments. Your role will drive operational performance, optimize resources, and consistently meet guest satisfaction and financial objectives.

In this role, you will work closely with the General Manager, department heads, and the executive team to develop and implement strategies that enhance service delivery and operational efficiency. Your leadership and expertise will ensure all hotel functions work seamlessly to create a positive experience for guests and employees.

Here's what you'll do during a typical day :

Leadership & Strategic Direction :

• Provides strategic leadership to all operational departments, including front office, housekeeping, food and beverage, and engineering, ensuring that all areas operate efficiently and align with the hotel's goals.
• Collaborates with the General Manager to develop and execute operational strategies that drive performance and enhance guest satisfaction.

Operational Oversight & Efficiency :

Guest Satisfaction & Service Excellence :

Financial Management & Budgeting :

Team Development & Talent Management :

Cross-Departmental Collaboration :

Compliance & Risk Management :

Reporting & Performance Tracking :

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member :

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications :

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.

As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision : to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our to see why we're more than a great place to stay—we're a great place to work.