Implementation Specialist

2X Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

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About Outbound Funnel : With over 2,700 clients served globally, we are a US-based, remote-first team of specialists and a partner of choice for top RevTech platform providers and RevOps leaders globally. We deliver implementation, integration, training, and managed services across Sales Engagement, Automation, and CRM platforms to a wide range of companies, from scaling startups to mature revenue teams.

Role Overview

We are seeking an implementation specialist who will personally implement and onboard our SMB customers on the Gong platform. Candidates must have prior experience in technical discovery, implementation, onboarding, servicing, or support related to Gong or platforms similar to Gong such as sales engagement tools, marketing automation systems, or CRMs. Implementation Specialist will work closely with the IT and business teams to ensure that the project is completed on time, within budget, and meets the company’s scope of work requirements. The role involves technical acumen, as well as the project management skills necessary to manage multiple implementations from start to finish.

Key Role Responsibilities

• Become and Serve as a subject matter expert on Gong system capabilities and best practices across customers business units
• Solely responsible for executing the implementation of Gong platform and deliver onboarding to customers through completion, helping companies primarily from start-ups, to SMB, to MidMarket size range
• Quick in gathering requirements, creating a project plan, and managing multiple customers to ensure that implementation milestones are met on time and within budget.
• Create, update, and maintain customer-facing project plans, timelines, and resource allocation documents.
• Must communicate effectively with both technical and non-technical stakeholders. This includes working with the IT team to ensure that the technology is implemented correctly, as well as with sales and business leaders to ensure that the project meets the company’s strategic objectives.
• Depending on customer implementation needs, provide guidance through Change Management process to ensure strong adoption & continue to support post-launch
• During engagements be curious and open with customers to find other opportunities for Outbound Funnel to help their business in RevTech or RevOps needs
• Comfortable in managing high velocity of projects and challenging when necessary scope of work to deliver on agreed upon time and material
• Be able to swiftly manage technical gaps or system troubleshooting leveraging internal or external support channels and resources

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